The digital revolution is changing every human endeavour. For the banking sector, it is either they go digital or die, hence, it is not surprising that all Nigerian banks today have their mobile apps to drive digital banking.
With these apps, many bank customers no longer need to visit a banking hall to perform financial transactions. Directly from the apps, bank customers can make transfers and pay bills of any kind and also make complaints. Some of these apps come with upgraded features that allow users to request ATM cards and chequebooks.
However, customer experience on these apps is anything but perfect. While the apps meet customers’ expectations in some areas, they are faltering in many other areas. This week, Nairametrics takes a look at Sterling Banks’ OneBank app, its features and customers’ experience so far.
Sterling Bank describes its OneBank as a 100% digital banking app that offers its customer the ability to register and bank instantly; make payments, invest, get advisory, borrow money, and lifestyle services.
The OneBank app despite its array of features is not living up to its expectations in some areas. From users’ reviews, the flaws of this app include:
In all, the OneBank app is doing its job of enabling customers carry out financial services without visiting the banking hall. While there is no 100% perfect solution when it comes to technology, Sterling Bank will do well to address the concerns raised by its customers through their reviews. An update to this app should see some of the lapses and flaws in the app corrected.
Hello Nairametric, please do your investigation well before you publish. I’m a customer of this bank using Onebank app. Your claims on the drawbacks for item 1 and 2 are not authentic. Log into your onebank app, click on your account where transaction is being carried out, there you locate transactions history, click on the particular transaction to generate receipt, you can then share with your recipient via WhatsApp or any medium you prefer to share the receipt with.
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