Some small businesses, hospitals, and residents of Waterloo Region are still feeling the lingering effects of the Rogers outage.
For Toyko Smoke in Waterloo's Bridgeport Plaza, service was still spotty and slow on Saturday, July 9.
"It was a complete write off yesterday," said manager Nick Miller. "Some transactions [today], which are normally five second transactions in a POS system, can take up to five minutes."
The shop closed up all day Friday due to the outage and lost an estimated $4,000 in sales.
"People placing orders online, we couldn't even get their online orders in because no internet service," said Miller.
Sarah McQueen, co-owner of Recharge & Play Wellness Café, says she's wondering how such an outage can be prevented.
"Our phone lines are down, our internet is down and all of our programs and system run off of the internet,” said McQueen on Friday. "There are ways we can work around it, but it is pretty significant how much it's impacted the business."
Experts warned, at the height of the outage, technology used in the healthcare field was at risk.
"It's important to know it's not just cellphones and computers, it's anything that's connected in with the Rogers infrastructure," said cybersecurity and tech consultant Ritesh Kotak. "You have VOIP lines, you have medical equipment in some cases that may have a Rogers SIM card attached to it."
The Public Interest Advocacy Centre based in Ottawa is now asking Canada's telecom regulator (CRTC) to hold an open inquiry into yesterday's failure.
While no major equipment failures were reported at Waterloo Region hospitals Friday, St. Mary's Hospital officials say some communication issues were still lingering into Saturday.
A spokesperson for Cambridge Memorial Hospital says their wireless and landline connections were offline, which added to the challenges the full-capacity and short-staffed hospital is facing, like wait times in the ER.
They add that they don't anticipate the challenges will get better over the short-term, but that patients in the ER will be cared for on a priority basis.
Meanwhile, Grand River Hospital officials say they saw some delays in discharging patients and were unable to contact family members as well as health system partners that were impacted by the outage.
Calls continue for a major shakeup at Hockey Canada following recent revelations around how the organization handled past claims of sexual assault.
Organizers of the papal visit say the Vatican has 'clarified' part of Pope Francis's apology to residential school survivors, noting an error occurred during translation.
Tim Hortons has reached a proposed settlement in multiple class action lawsuits alleging the restaurant's mobile app violated customer privacy, which would see the restaurant offer a free coffee and doughnut to affected users.
Across the country, police and fraud-prevention experts are warning Canadians to be vigilant with reports of 'grandparent scams' targeting seniors on the rise.
The Supreme Court of Canada says sex with a condom is a different physical act than sex without one, and that the use of a condom can be a condition of consent under sexual assault law.
A 27-year-old doctor who died after collapsing during a triathlon this week is being remembered as a vivacious and outgoing person with a true passion for medicine.
An obstetrician-gynecologist in Montreal had his licence revoked after he allegedly made sexually inappropriate comments to a patient in labour.
The Conservative Party of Canada has announced its finalized membership list, reporting that a total of 678,708 people will be eligible to cast a vote in the leadership race.
Experts say that while there's no use in postponing vacations indefinitely in the hopes of COVID-19 being eradicated, there are ways to mitigate risks while travelling, from masking indoors to filling the itinerary with more outdoor activities.
It’s going to be another long weekend, with closed emergency rooms across Midwestern Ontario.
Major League baseball great Fergie Jenkins is back in London to throw out the first pitch at tonight’s London Majors game.
A strange and dangerous incident in London, Ont. was caught on camera on Monday night.
Aimee Omstead and George Egglezos have been married for 20 years, and their bond is now stronger than ever.
Tyler Vassell, 31, previously pleaded guilty to a single charge of causing unnecessary suffering to an animal.
While many look for things to do to keep busy this Civic Holiday, there are a few closures across Windsor-Essex and Chatham-Kent to look out for.
With two weeks left until the supposed start of the Ever After Music Festival, ticket holders are still wondering if the festival will even happen.
One person is in hospital with life-threatening injuries following a single-vehicle collision on Highway 9, between Mt Wolfe Rd & Mt Pleasant Rd.
A 40-year-old man is facing numerous drug charges following a traffic stop in Parry Sound on July 9.
Members of Serpent River First Nation are celebrating the return of a piece of waterfront land on Elliot Lake, the community's chief told CTV News in an online interview. 'It's a great first step,' said Brent Bissaillion, the First Nation's ogimaa -- the Ojibwe word for elected chief.
The Timmins Police Service is issuing a traffic advisory warning drivers that left turns are not allowed for eastbound traffic on Wilson Avenue at the intersection with Mountjoy Street South.
Richard Paul 'Dick' DeStefano passed away peacefully on July 24, at the age of 85. A lifelong resident of Sudbury, his death notice described him as "a community leader, athlete, educator, politician, and entrepreneur."
The Merry Dairy in Ottawa says it halted its wholesale operations on Thursday following a visit by an officer from the Ontario Ministry of Agriculture, Food and Rural Affairs.
A tornado that struck an area north of Belleville, Ont. last weekend was on the ground for more than 45 minutes, covering an area of 55.8 kilometres, according to researchers.
Four new deaths have been linked to COVID-19 in Ottawa over the past three days, along with six new outbreaks.
Several Ontario hospitals were reducing service in certain areas over the long weekend due to staff shortages as an Ontario nurses union called on the province to tackle what it called an alarming situation.
A couple from New Zealand who spent more than $4,500 to rent an Airbnb in Toronto were evicted by police in the middle of the night after a man showed up claiming the unit was his.
A 27-year-old doctor who died after collapsing during a triathlon this week is being remembered as a vivacious and outgoing person with a true passion for medicine.
An obstetrician-gynecologist in Montreal had his licence revoked after he allegedly made sexually inappropriate comments to a patient in labour.
A group of young nurses and their professors say they need to speak out about the mistreatment of Indigenous patients they've witnessed within Montreal's health-care system, particularly involving people experiencing homelessness.
Students with disabilities say they're worried about how Quebec's controversial language law could negatively impact their ability to pursue higher education and thrive later in life.
Nova Scotia Premier Tim Houston shrugged off allegations of political patronage and nepotism from opposition leaders on Friday.
As many Nova Scotians prepare for a long weekend, Nova Scotia Health is warning residents they will likely face long wait times for ambulances and in hospital emergency rooms if they need medical care.
The Nova Scotia-Prince Edward Island ferry remains out of commission after a fire in its engine room last week, and will be for at least the rest of the summer season, but the federal government is looking at options to replace it.
Officers with the Manitoba RCMP said they were involved in an armed standoff on Wednesday in Ebb and Flow First Nation, which ended with explosives being detonated and a home going up in flames.
The CEO of Assiniboia Downs is speaking out against a regulatory ruling into a race last week that went viral.
Human remains that were discovered at an Oakville, Man. home at the end of 2021 have been determined to be those of a previous resident.
He's been in Calgary for a decade and has had a citizenship application in for three years, but one local teen is still waiting to officially become a Canadian.
The man accused of killing a young couple in a drunk driving crash near Trochu, Alta. last month has been granted bail.
A couple from Alberta who seemingly disappeared while passing through northern B.C. are safe and accounted for, Mounties said.
Alberta will begin administering the COVID-19 vaccine to Albertans ages six months to five years starting on Aug. 2, the province announced Friday.
Organizers of the papal visit say the Vatican has 'clarified' part of Pope Francis's apology to residential school survivors, noting an error occurred during translation.
Parks Canada says it is monitoring an anthrax outbreak in remote areas of Wood Buffalo National Park.
A charge has been announced and the victim identified after an assault in Abbotsford, B.C., became fatal Thursday night.
Police in Abbotsford have released suspect photos after four men allegedly robbed a woman and dragged her by their vehicle last week.
A couple from Alberta who seemingly disappeared while passing through northern B.C. are safe and accounted for, Mounties said.
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