Customer experience commerce platform Lightspeed Commerce has announced the initial launch of its unified hospitality commerce and point-of-sale (POS) platform Lightspeed Restaurant in the Australian market.

Lightspeed Commerce says its “industry-leading cloud platform, combines an innovative POS, contactless integrated payments, online ordering, advanced inventory, industry leading analytics and more; enabling operators to run smarter, more efficient restaurants.”

According to Lightspeed Commerce the local launch of Lightspeed Restaurant integrates cutting edge technology to build a single product that incorporates the best features of Australian leading Kounta and “the breadth and sophistication of Lightspeed's market leading capabilities, and comes as Australia’s world-famous dining industry continues to defy economic pressure”.

Lightspeed Commerce cites data from a subset of Australian restaurants, cafes and bars using Lightspeed in July that found that year-over-year revenue was up 50.3% in restaurants, 48.5% in bars, and 25.7% in cafes compared to the same month in 2021 - and “remarkably, July was the sixth successive month of year-over-year growth”.

Peter Dougherty, General Manager of Hospitality, at Lightspeed, said: “Bringing Lightspeed Restaurant to an Australian market famed for the vibrancy of its hospitality sector is an exciting moment for Lightspeed.

“Restaurants have rapidly accelerated their digital transformation in recent years, and today merchants can’t compromise when it comes to technology.

“Lightspeed Restaurant allows Australian restaurant owners to take control of seat level ordering, multiple service environments, complex printing setups, and more, all through a single commerce platform - providing the solution they need to meet and exceed the needs of their customers, empower their team and overcome the challenges of today.”

Lightspeed Commerce lists key features of Lightspeed Restaurant as:

According to Lightspeed Commerce, Bluebonnet Barbecue, “Melbourne’s iconic Texas-style BBQ venue”, has been using Lightspeed Restaurant in the initial launch phase.

Bluebonnet’s Manager, Mikey Buchanan, said the platform gives the business a competitive advantage and the foundations to overcome challenges and provide better experiences for customers and employees alike.

“We’ve been looking for a platform like Lightspeed Restaurant for years. The access to real-time insights has given us a deeper, more accurate understanding of our business than we’ve ever had before. It’s incredibly powerful and sophisticated, but also user-friendly, which is so important in a transient industry where staff come and go.

“Rather than using different systems for different business functions everything is on one system, driving operational efficiencies which benefit our team and, ultimately, our customers. We’re passionate about our craft and our customers, and with Lightspeed Restaurant we spend less time working on administration and non-revenue generating tasks and more time delivering the food and experiences that bring people together.”

The initial launch of Lightspeed Restaurant in Australia follows the recent launch of Lightspeed Payments, an integrated, contactless payments processor that gives hospitality and retail businesses the ability to process customer payments directly from their point-of-sale.

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